Following over 25 years’ experience across all aspects of accommodation hotel operations, Norman Khan, co-founder and Managing Director of “MakeUpMyRoom, (MuMR)” is well versed in how to ensure a property’s housekeeping operations are as cost-effective as possible.
Norman shared some key observations, when speaking with AA (Vic) General Manager, Dougal Hollis, recently.
HT: Housekeeping is the ‘heartbeat’ of any accommodation property’s operations. What advice do you have to make this important hotel function more cost effective?
NK: Housekeeping is the most expensive and complex department in any property. It’s important that ‘best-practices’ are followed to ensure activities are as efficient and cost-effective as possible.
Most housekeeping technology solutions that automate and manage this function are too expensive to implement and not specifically designed for housekeepers. Our MuMR platform was developed by individuals boasting decades of experience in housekeeping departments, across different styles and types of hotel operation.
HT: So ease of implementation and use are, perhaps obvious, critical considerations?
NK: Absolutely! Best intentions with new technology implementation are often derailed through complexity and non-alignment with core housekeeping functions.
MuMR can be fully implemented and adopted by both management and housekeeping staff within a couple of days. The platform is completely intuitive, with only four ‘clicks’ required to complete a room clean. Real time, accurate room status information is accessible from anywhere in the world on a digital device too which is fantastic for people who have multiple properties to manage!
Our subscription-based model, with no fixed contract term, also negates the need for a significant up-front capital outlay by the hotel, ensuring that cost is not prohibitive for decision makers.
HT: What are some of the key benefits hoteliers will derive from using MuMR?
NK: Feedback consistently being received from users reflects significant cost savings as housekeepers’ are saving hours of wasted time a day. They don’t have to ask as many questions to management as their task load is made clear on the platform and they save a lot of time running up and down to the central office as they use a simple device to communicate with their team leaders.
The real time occupancy status feature also enables front office staff to quickly determine the status of a room, removing the need for phone calls, follow ups and double checking by the housekeeping team. The system is ultimately a centralized communication platform displaying all housekeeping information!
The time saving has dramatically improved efficiency, resulting in huge financial savings! It’s not uncommon for early-adopting hotel operations to now be seeing savings of between over $300,000 per year!
HT: What about reporting benefits?
NK: Tracking performance is so important. Our users have told us that our daily reports are elite. They are using these reports to become more efficient which again, saves time and money! MuMR enables management teams more granular cost control and reporting capability across their housekeeping department. They can instantly access information regarding employee productivity, see how many rooms are cleaned across the day, track inspections, and can view the exact number of rooms rolled over to the following day.
MuMR ensures employee room allocations are dynamic and automatically adjusted should a room still be occupied and not yet accessible for cleaning. Its easy-to-use technology and is essentially an effective scheduling system, negating the need for time consuming briefings as shifts change throughout the day
HT: A ‘final word?’
NK: Adoption of the MuMR platform really is a ‘no-brainer’ for anyone looking to improve their housekeeping department, Its ease to use, can be accessed from anywhere at any time, has zero-dollar capital outlay and is popular with users which certainly makes for a compelling value-proposition!
Management teams stay organised, General Managers are shaving operational costs and housekeepers actually like using it!
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