self exclusion
The Self Exclusion program is supported by our EGM venues to cover operating expenses.
Participants of the SEGO program have read, understood and signed an application form. Once processed, this restricts their entry to gaming venues they have chosen as part of the application form.
Venue Responsibility
Self Exclusion is an entirely voluntary process.
It is an agreement the individual makes with themselves, for themselves.
The venue operator and staff should ensure the availability of relevant support information for patrons within the venue.
For further information on our Self Exclusion Program, please visit our FAQs page, or contact the Self Exclusion team on (03) 9654 3491 from 9.00am to 5.00pm Monday to Friday.
If you are contacting us outside of these hours, please leave a voice message or email us on self.exclusion@ahavic.com.au
Support Services:
Gambler’s Help Victoria
Website: https://gamblershelp.com.au
Phone:
General: 1800 858 858
Youthline (under 25): 1800 262 376
Supports available:
- Free, confidential gambling counselling (phone, online, face-to-face)
- Free financial counselling related to gambling harm
- Information, tools, and self-help resources
- Referrals to local Victorian services
- Interpreter services via TIS National
- Multilingual support available on request
Gambling Help Online
Website:
https://www.gamblinghelponline.org.au
Support:
24/7 online chat and email
Supports available:
- 24/7 confidential online gambling counselling
- Self-help tools, planning resources, and forums
- Immediate support without appointments
- Accessible anywhere in Victoria
Interpreter support available on request
Multicultural Gambling Harm Prevention Service
Website:
https://www.ssi.org.au
Phone:
1800 329 192
Supports available:
- Free, culturally responsive gambling-harm counselling
- One-on-one and family support
- Support delivered in preferred language
- Assistance tailored to cultural and religious needs
- Languages supported include Mandarin, Arabic, Vietnamese, Hindi, Punjabi, Tamil, and more
Peer Connection
Website:
https://www.gamblershelp.com.au
Phone:
1800 858 858
Supports available:
- Peer-led telephone support
- Support from people with lived experience of gambling harm
- Emotional support for gamblers and affected others
- Confidential and non-judgemental conversations
Chinese Peer Connection
Website:
https://www.each.com.au
Phone:
1300 003 224
Message line:
1300 755 878
Supports available:
- Gambling support for Mandarin and Cantonese speakers
- Peer-led emotional support
- Phone, video, and outreach options
- Culturally safe and confidential service
Gambling Minds
Website:
https://www.gamblingminds.org.au
Phone:
(03) 9076 9888
Supports available:
- Specialist gambling and mental-health assessment
- Short-term therapy and psychological treatment
- Family and carer counselling
- Telehealth for regional Victorians
Interpreter referrals available
National Debt Helpline
Website:
https://ndh.org.au
Phone:
1800 007 007
Supports available:
- Free financial counselling (phone and live chat)
- Help with debts, bills, fines, and creditor negotiation
- Gambling-related financial support
- Referrals to Victorian face-to-face services
- Emergency relief referrals
- Interpreter services via TIS National and National Relay Service
Financial Counselling Australia
Website: https://financialcounsellingaustralia.org.au
Phone:
(03) 8554 6979
Supports available:
- National financial counselling standards and referrals
- Specialist gambling and complex-debt support
- Access to National Debt Helpline
- Advocacy, education, and resources
Lifeline Australia
Website:
https://www.lifeline.org.au
Phone:
13 11 14 (24/7)
Text:
0477 13 11 14
Supports available:
- 24/7 crisis and suicide-prevention support
- Phone, text, and online chat counselling
- Safety planning and emotional support
- Referrals to local services
- Interpreter services available on request