“Dear Nominees, It is that time of year. The event of the year for the hospitality and hotel industry, the AHA (Vic) 2025 State Awards for Excellence. As the Founder and CEO of Human Experience, I am excited to share some tips as you head into the judging period for the AHA (Vic) 2025 State […]
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5 Key Steps to Deliver Exceptional Customer Service with Human Experience
These 5 tips can increase sales, improve business performance & win awards We all know the key to maximising sales in business is delivering a consistently-high standard of service. But supporting our teams to help them achieve that, day in and day out, is often the greatest challenge. Over the past 20 years I’ve owned […]
CONTINUE READINGIntroducing Certificate IV in Hospitality with Oz Skills Careers College
Oz Skills Careers College understand that it is integral to make training content specific to your pub to meet your specific needs and expectations, there are no generic training plans. Oz Skills trainers then familiarise themselves with your pub to ensure that your business processes are integrated through the training program. Oz Skills have engaged […]
CONTINUE READING‘Best of the Best’ Celebrated in the 2024 AHA National Awards for Excellence Winners
On Monday evening the prestigious Australian Hotels Association National Awards for Excellence took place at the Star Brisbane, with state finalists taking centre stage and attracting more than 700 VIPs and industry guests. We are proud to announce that our very own The Grand Hotel Warrandyte claimed the title for Outstanding Community Service & Achievement, while AHA (Vic) […]
CONTINUE READINGFind out about the team behind Women in Hotels
Kimberley Malcolm General Manager – Member Experience & Compliance If you could get free tickets to any event in the world – what would it be? I think it would have to be the Superbowl. I went to my first NFL game when I was 16 and I’ve been intrigued ever since. I have absolutely […]
CONTINUE READINGDiageo Strengthens Partnership with AHA (VIC) Members
Dear Members, As many AHA (VIC) members now know, David Dicker has recently joined Diageo as State Sales Manager for both Victoria and Tasmania. Under his leadership, Diageo has assembled an experienced state sales team led by Field Sales Managers Lachlan Craven and Kyle Petrie and supported by 11 Victorian-based Diageo representatives who are ready […]
CONTINUE READINGUnauthorised use of Kayo Sport in Licensed Venues
The recent boom of streaming services in Australia and across the globe has created another potential method of piracy with increasing relevance – using a personal streaming subscription to display sport content in a licensed venue. Piracy is a serious crime and generally occurs when a venue gains access to, or uses, a subscription television […]
CONTINUE READINGDiscover Melbourne’s Newest Boutique 5-Star Hotel: Lanson Place Parliament Gardens
In the heart of East Melbourne, where history and modernity merge, the city’s latest gem, Lanson Place Parliament Gardens, has opened its doors. This 5-star boutique hotel, housed in the historic 1901 Salvation Army Printing Works, offers a unique fusion of Melbourne’s rich heritage and cutting-edge design, making it the perfect urban sanctuary for those […]
CONTINUE READINGCourtyard Melbourne Flagstaff Gardens win Mid-Range Accommodation Hotel of The Year
A SMALL TEAM WITH BIG AMBITIONS At the recent Victorian Accommodation Awards for Excellence, Courtyard Melbourne Flagstaff Gardens earned the prestigious title of “Mid-range Accommodation Hotel of the Year.” For this vibrant, urban hotel on the fringe of Melbourne CBD, the accolade represents not only an achievement but a reflection of the unwavering commitment to […]
CONTINUE READINGContribution To The Industry Award Winner: Robert Dawson
Our recipient this year certainly embodies the criteria for this coveted award, having embraced the many opportunities our industry has addorded them to travel and grow their career across the globe. A seasoned hospitality professional, they have cultivated a distinguished career across Europe, North America, Africa, Asia and Australia, having commenced their hotel career journey […]
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