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Auslan Day: Mail Exchange Hotel Leads The Way in Providing Opportunity for All

On Auslan Day, we would like to thank Special Broadcasting Service (SBS) Australia News for highlighting Emad’s story and the importance of creating inclusive workplaces where everyone feels valued and supported. As a deaf employee, Emad faced significant communication barriers in his profession until the senior management at Mail Exchange Hotel took the initiative to learn and teach Auslan- Australian Sign Language to all staff members to communicate with him. This improved Emad’s work experience and fostered a more inclusive workplace culture at the venue.

Kimberley Malcolm, General Manager of Member Experience and Compliance says, “workplaces should reflect the community they serve. The team at The Mail Exchange Hotel are leading the way, demonstrating all walks of life are not only welcome but valued.”

Let’s learn from Emad’s story and strive to create workplaces that accommodate diverse communication needs. Whether it’s through learning sign language, providing captioning or other assistive technologies, or simply being mindful of different communication styles, we can all play a part in making our workplaces more accessible and welcoming for everyone.

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Bulletin 27: Forthcoming Public Holidays 2018/19

Members who employ staff under the Hospitality Industry (General) Award 2010 (HIGA 2010) are reminded of the forthcoming public holiday and arrangements under that award. The forthcoming award public holidays for the whole of Victoria are: 2018 Melbourne Cup* Tuesday 6 November Christmas day Tuesday 25 December Boxing Day Wednesday 26 December 2019 New Years Day Tuesday […]

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Bulletin 26: EFTPOS Fraud

Bulletin 26: EFTPOS Fraud

Recently, AHA (Vic) was informed of fraudulent activities by customers in member hotels using handheld EFTPOS terminals. This may occur when a handheld terminal is passed by a staff member to a customer to enter their personal identification number (PIN) and the opportunistic customer in fact manually enters a stolen credit card number. After consulting […]

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Bulletin 24: 170th Annual General Meeting of the Australian Hotels Association (Victoria)

Bulletin 24: 170th Annual General Meeting of the Australian Hotels Association (Victoria)

The 170th Annual General Meeting of the Australian Hotels Association (Victoria) was held Tuesday whereby the elections for Executive Committee office bearers were conducted by the Australian Electoral Commission. In accordance with the provisions of the AHA (Vic) constitution, all positions of the Executive Committee were made vacant and elections were held. The results are as […]

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