And it comes with four paws, a wagging tail, and undeniable charm QT Melbourne is redefining guest experience with the introduction of its first-ever Wellbeing Dog-cierge, Russell. In partnership with Guide Dogs Victoria, the 20-month-old Blonde Labrador Retriever is ready to deliver joy, comfort and and companionship to those who walk through the hotel’s iconic […]
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Your partner in hospitality, front to back: Meet Tomkin Australia
Tomkin understands that the guest experience begins the moment they step through the door. With first impressions – a perfectly laid table, comforts of home, or a show-stopping buffet spread – every detail matters. As Australia’s leading hospitality partner, Tomkin supports hotels and accommodation providers to create unforgettable experiences through thoughtful design, quality craftsmanship, and […]
CONTINUE READINGHigh country hospitality with heart: Spotlight on Corryong
The high country of Victoria, includes the charming town of Corryong and is home to a range of iconic country pubs offering a true taste of the region’s hospitality. These venues serve as community hubs, where locals and visitors alike gather to enjoy hearty meals, local brews, and warm conversation. The two pubs in Corryong […]
CONTINUE READINGGateway to success: Featuring the women powering The Gateway Hotel in Mildura
At The Gateway Hotel in Mildura, three dynamic women have carved out impressive careers in hospitality, each with their own unique journey into the industry. Natarsha Burgess, the Restaurant and Events Manager, has spent eight years at the venue and was drawn to hospitality by the opportunity to connect with people. “The people, customers, staff—that’s […]
CONTINUE READINGKylie Rogers inspires at Women in Hotels’ International Women’s Day Celebration
The Women in Hotels network is a testament to the power of diversity, inclusion, and collective empowerment within the hospitality industry. Together, we represent the breadth and scale of our amazing industry. From publicans that are the heart of their community, to accommodation providers that support our major events calendar, everyone is welcome at Women […]
CONTINUE READING“Money laundering doesn’t happen at our venues.” – Senet have something to say
“Money laundering doesn’t happen at our venue” – a common sentiment Alexandra Hoskins, Principal at Senet often hears from venue staff across Australia. However, the reality is that venues are a prime target for money laundering. With more than 185,000 Electronic Gaming Machines (EGMs) and over $100 billion flowing through them annually, gaming venues provide […]
CONTINUE READINGThe Flying Duck Hotel’s subtle upgrade that’s winning over patrons
Finding a seat in Prahran’s pub scene can be a challenge, especially if you’re looking for a place that checks every box: good food, friendly staff, and plenty of space to settle in for an afternoon session. But The Flying Duck Hotel has long been a go-to for locals chasing that warm, welcoming vibe – […]
CONTINUE READINGRaising the Bar: How The Rusty Gurnard’s refurbishment is bringing the community together
After months of careful planning and hard work, The Rusty Gurnard has reopened its doors, bringing a fresh new look while maintaining the heart and soul of a true local pub. This renovation is more than just a facelift—it’s an investment in the community, creating a welcoming space where locals can come together, share a […]
CONTINUE READINGHospitality Redefined: Savouring unique guest experiences The Melbourne Place way!
A destination to experience Melbourne’s vibrant soul, Melbourne Place offers urban lifestyle accommodation, exemplary dining experiences and contemporary retailers in the heart of the city. The unveiling of an eagerly awaited Melbourne landmark development is complete as Melbourne Place opened its doors to guests, just in time for the bustling summer season. Situated at 130 […]
CONTINUE READINGLooking back at our regions’ winners: State Awards for Excellence
“I’ve always believed in creating the kind of experience I would love to have myself.” – Anita Hodder, Mitchell River Tavern Some three and a half hours away from Melbourne, in the heart of Bairnsdale, a small-town pub achieved something truly remarkable in 2024. The Mitchell River Tavern’s cocktail bar, The Mitch, won the coveted […]
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