In 2024, Victorian pubs demonstrated their unwavering commitment to community and charity, raising an impressive $270,606 for the Royal Children’s Hospital Good Friday Appeal (GFA). This remarkable achievement was driven by dedicated fundraising efforts across the state, including the AHA (Vic) ‘Top Pubs Challenge 2024,’ which witnessed venues host creative fundraising activations and community-based events […]
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Managing ATO debts post-christmas with Charman Partners
One of the major challenges facing the hospitality for many venues as the festive season and tourist dollars come to an end is cashflow, particularly that attributed to tax, in January and February. Added to this cashflow stress is the increased activity of the Australian Taxation Office (ATO) in the debt recovery space. As the […]
CONTINUE READINGRefresh your summer menu with Dairy Farmers
Bega Foodservice produces some of Australia’s highest quality creams and culinary products under some of our nation’s most iconic brands including Dairy Farmers, with a national network of manufacturing sites across the country. These premium products are available in a range of sizes and packaging options, tailored to suit all types of foodservice businesses and produced […]
CONTINUE READINGWhy insurance property surveys matter and the benefits for Victorian pubs
When an insurer requests a property survey, it’s often viewed as a formality—a box-ticking exercise before underwriting a policy. However, these surveys serve a much greater purpose, particularly for unique and for historically significant properties like Victorian pubs.Long-term AHA (Vic) partners, Adroit Insurance & Risk, examine the rationale behind insurance property surveys to help understand […]
CONTINUE READINGFerntree Migration lists key changes to the 482 Skills in Demand Visa
On December 7th, 2024, the Australian Government introduced major changes to the 482 visa, now renamed the Skills in Demand Visa. These updates significantly impact the hotel and hospitality industry, particularly how businesses can sponsor skilled workers under the updated Core Skills Occupation List (CSOL). Below, we’ve outlined the key changes, eligible occupations, and alternative pathways to help […]
CONTINUE READINGA LETTER FROM HUMAN EXPERIENCE
“Dear Nominees, It is that time of year. The event of the year for the hospitality and hotel industry, the AHA (Vic) 2025 State Awards for Excellence. As the Founder and CEO of Human Experience, I am excited to share some tips as you head into the judging period for the AHA (Vic) 2025 State […]
CONTINUE READING5 Key Steps to Deliver Exceptional Customer Service with Human Experience
These 5 tips can increase sales, improve business performance & win awards We all know the key to maximising sales in business is delivering a consistently-high standard of service. But supporting our teams to help them achieve that, day in and day out, is often the greatest challenge. Over the past 20 years I’ve owned […]
CONTINUE READINGIntroducing Certificate IV in Hospitality with Oz Skills Careers College
Oz Skills Careers College understand that it is integral to make training content specific to your pub to meet your specific needs and expectations, there are no generic training plans. Oz Skills trainers then familiarise themselves with your pub to ensure that your business processes are integrated through the training program. Oz Skills have engaged […]
CONTINUE READING‘Best of the Best’ Celebrated in the 2024 AHA National Awards for Excellence Winners
On Monday evening the prestigious Australian Hotels Association National Awards for Excellence took place at the Star Brisbane, with state finalists taking centre stage and attracting more than 700 VIPs and industry guests. We are proud to announce that our very own The Grand Hotel Warrandyte claimed the title for Outstanding Community Service & Achievement, while AHA (Vic) […]
CONTINUE READINGFind out about the team behind Women in Hotels
Kimberley Malcolm General Manager – Member Experience & Compliance If you could get free tickets to any event in the world – what would it be? I think it would have to be the Superbowl. I went to my first NFL game when I was 16 and I’ve been intrigued ever since. I have absolutely […]
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