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Built by the Industry: Why Lived Experience is Shaping the Future of Hotel Operation

Victorian hotels have long been cornerstones of their communities. They are places where locals gather, milestones are celebrated and connections are formed. From regional pubs to multi-venue hotel groups, these businesses are built on hospitality, service and trust. But behind the bar and beyond the dining room, operating a hotel has never been more complex. […]

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“There’s a Recipe in Every Hotel”: Lessons from Leisa Wheatland’s Career in Hospitality

For Leisa Wheatland, hospitality isn’t just a career, it’s in her DNA. A third-generation motelier and lifelong champion of the industry, she’s lived every side of the business, from hands-on operations and ownership to high-level revenue and strategic advisory. Today, as a specialist accommodation and hotel broker, Leisa helps operators prepare their assets, and themselves […]

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The Next Wave of Efficiency: Why Outsourcing Cleans Up on Cost, Quality and Control

In an industry defined by precision and guest experience, a quiet operational revolution is underway. Hotels across Australia are rethinking the way they clean, staff, and manage costs. It’s not just about housekeeping anymore, it’s about transforming one of the biggest cost centres into a performance-driven advantage. MARKET AT A TURNING POINT Australia’s hotel and […]

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Melbourne’s Coolest New Stay is Hiding in Plain Sight

Launched in December 2025, Hannah St Hotel  introduced  a fresh chapter in boutique hospitality to Melbourne’s Southbank precinct. As part of the Collection by TFE Hotels portfolio, the design-forward, culturally attuned property is already turning heads for its considered aesthetic and commitment to connecting guests with its neighbourhood. More than a place to stay, Hannah […]

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Big Builds: The Waterside Hotel

When Sand Hill Road bought the Waterside Hotel eight years ago, it wasn’t a punt, it was a statement of belief. “We bought it because we love this scale of pub,” says Matt Mullins, Company Director of Sand Hill Road. “That thousand-person patron number is the sweet spot for us. We’d spent twenty years in […]

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Introducing Eloise Kerr: The 2025 Victorian Accommodation Awards for Excellence Hotel Industry Rising Star

Passionate about creating connections and finding real meaning behind her work, Eloise is a natural leader and hospitality hero. Nominated by her team at The Westin Melbourne, Eloise was crowned the Hotel Industry Rising Star at the recent Victorian Accommodation Awards for Excellence. Already a hospitality tragic, Eloise cannot imagine carving a career in anything […]

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